Pharmacy Resolution

Stage 1: Local Resolution

Please direct all complaints directly to Manor Chemist. You may contact us via telephone or write to us. Our contact details are as follows:

341 Tamworth Lane



Telephone :020 8679 7198

We will aim to contact within 20 days of receiving your complaint to see how best it can be resolved.

Stage 2: Contact NHS England

If your matter is not resolved during the Local Resolution stage, the next step is to contact NHS England. You may write to NHS England at:

NHS England
PO Box 16738
B97 9PT

You may mail or email you complaint to ‘’. Please state: ‘For the attention of the complaints manager’ in the subject line to ensure your complaint is handled by the appropriate department.

You may telephone NHS England on 0300 311 2233, Monday to Friday 8am to 6pm, excluding English Bank Holidays.

Stage 3: Ombudsman

If you are not content with the outcome of Stage 2, the next step is to ask the Parliamentary and Health Service Ombudsman (PHSO) to review your complaint and see how it has been handled. The contact details are as follows:

The Parliamentary and Health Service Ombudsman
Millbank Tower
Telephone: 03450 154033

The PHSO undertakes independent investigations into complaints alleging that government departments and other public bodies in the UK, including NHS England, have not acted properly or fairly or have provided a poor service.

The Parliamentary and Health Service Ombudsman (or Health Service Commissioner for England) has the same powers as a court of law. NHS England therefore has a legal duty to co-operate fully with any inquiry or investigation that the PHSO carries out in relation to a complaint and to provide any relevant documents.

If you are unhappy with the Ombudsman’s decision, you can appeal directly to the PHSO. Details of how to do this can be found on the PHSO’s website. Once the Ombudsman or one of their senior staff has considered the complaint and sent a response, their decision is final. They will acknowledge any further correspondence but unless you raise new issues that they consider significant, they will not send further replies.